SPA POLICIES & GUIDELINES
Preparation
Prior to your treatment, we kindly ask that you focus on your personal hygiene and appearance. Take a moment to clear your mind of daily stresses and prepare to recharge your energy.
Arrival Time
Please ensure you arrive promptly at the time of your scheduled appointment so that your treatment can begin as planned.
Dress Code
We provide bathrobes, towels, and slippers for your comfort. It is required that you wear underwear for the duration of your session.
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Cancellation Policy
To respect both your therapist and other guests, we kindly request that you inform us of any cancellations at least 24 hours in advance. If a cancellation is made less than 24 hours before the appointment, we will charge 50% of the treatment cost.
Personal Belongings
Cocan Spa is not liable for any personal items you bring with you. For most treatments, please remove any jewelry beforehand.